Excerpt: ...laintiff had a renter's policy with CSAA. Plaintiff made a claim with CSAA for his losses, and a subsequent investigation by the fire department's arson unit revealed that an accelerant was used. CSAA retained counsel, Mr. Doug Smith (“Smith”) to provide coverage determination advice, and CSAA ultimately denied Plaintiff's claims. At the time CSAA denied Plaintiff's claims, O'Reilly was CSAA's special investigations claims manager who reviewe...